Just a few years ago, building applications was the domain of specialized IT teams. Today, organizations are increasingly turning to low-code and no-code platforms to keep up with the pace of business change and rising market expectations. In this context, the concept of citizen developers has emerged – business users who create applications and automations on their own. This approach has quickly gained popularity because it genuinely shortens delivery times, enables faster responses to business needs, and relieves pressure on IT teams. And indeed, at the level of individual processes, it works very well. The problem only begins when scale increases. Shadow IT vs. IT Sprawl It is important to distinguish between related phenomena that are often confused. Shadow IT refers to the use of tools outside the control of the IT department – most often because official solutions cannot keep up with business needs. This often leads to IT sprawl, meaning the uncontrolled growth of systems, applications, and tech...
