Is it possible to easily automate the complex process of generating large numbers of highly complex and multi-variant documents? Especially in cases where each document has to contain personalised information and be delivered to the customer in a paper version?
Let's look at how such a process might work using the example of the Bank's handling of debt collection cases.
Debt collection in a bank
Every bank daily launches hundreds of actions related to unpaid loan instalments or unauthorised overdrafts on an account. Already at the first stage of its debt collection activities, using soft methods, the bank sends reminders to its customers in the form of personalised text messages or emails, and then, in the absence of results, it sends appropriate reminders by registered letter containing information about the overdue liability and legal sanctions. In the next stage of debt collection, e.g. field collection, the bank, proposing an amicable solution to the case, produces further documents containing a sett...









